CUSTOMER CARE
Contact Us
Questions about a product, order, delivery, or return? Our team is ready to help.
CONTACT OPTIONS
How can we help?
Email Customer Care
Best for order details, photos, tracking questions, and return requests.
Call Customer Care
Available 8:00 AM–10:00 PM daily. International calling charges may apply.
Expected response time: We aim to respond within 24 hours. Messages received during unusually busy periods may require additional time.
SEND A MESSAGE
Contact form
FOR FASTER SUPPORT
What to include
- Your order number, if the question concerns an existing order.
- The product name or link.
- A clear description of the question or issue.
- For damaged, incorrect, or incomplete orders: clear photos or video, exterior packaging, and the shipping label.
Please do not mail returns to the registered business address. Contact customer care first for authorization and the appropriate return instructions.
CUSTOMER SUPPORT
Questions? We are here to help.
For questions about this policy, Oakbriven™ rugs, an order, payment, delivery, return, refund, or your personal information, contact our customer-care team. Customer service is available daily from 8:00 AM to 10:00 PM, and we aim to respond within 24 hours.
BUSINESS INFORMATION