SAFE CHECKOUT
Payment & Security
How payments are displayed, authorized, and protected when you shop at oakbriven.com.
PAYMENT METHODS
Options shown at checkout
Payment methods available for an order are displayed during checkout. Availability may vary by destination, device, currency, card issuer, wallet provider, and the payment services active on the store at the time of purchase.
Please review the product price, shipping cost, applicable taxes, discounts, currency, and final total before submitting payment.
AUTHORIZATION
How payment is processed
When you submit an order, your selected payment provider may authorize or charge the applicable amount. Authorization may be declined or delayed by the card issuer, bank, wallet provider, fraud-screening service, or payment processor.
Oakbriven™ may reasonably review, hold, or cancel an order when payment cannot be verified, information appears inconsistent, or suspected unauthorized or fraudulent activity is identified.
SECURITY
Protecting checkout information
oakbriven.com is hosted through Shopify. Checkout and payment information is transmitted through secured services provided by Shopify and applicable payment providers. Complete payment-card details are handled by authorized payment services and are not displayed to our customer-support team.
No online system can guarantee absolute security. Customers should use a trusted device and network, protect account credentials, and contact their payment provider promptly if unauthorized activity is suspected.
CURRENCY, TAXES & DUPLICATE CHARGES
Understanding the final amount
Prices are generally displayed in the currency selected or shown by the store. Your card issuer may apply currency-conversion rates or international transaction fees that are outside our control.
Applicable taxes and shipping charges are displayed during checkout where required. A pending authorization is not always a completed charge. If you see an unfamiliar duplicate pending entry, contact your payment provider and then email us with your order details.
REFUNDS
Returning funds
Approved refunds are normally issued to the original payment method. After we initiate a refund, the bank, card issuer, or payment provider may need additional time to post it. See our Return & Refund Policy for eligibility and timing.
CUSTOMER SUPPORT
Questions? We are here to help.
For questions about this policy, Oakbriven™ rugs, an order, payment, delivery, return, refund, or your personal information, contact our customer-care team. Customer service is available daily from 8:00 AM to 10:00 PM, and we aim to respond within 24 hours.
BUSINESS INFORMATION