SECTION 01

Return window and request process

Eligible products may be returned within 30 calendar days after confirmed delivery. Contact service@oakbriven.com before the period expires and before sending any item back.

Provide the order number, product name, reason, and relevant photographs or video. Customer care will review the request and provide return instructions when approved.

SECTION 02

Return eligibility

Except for a damaged, defective, incorrect, incomplete, or legally protected item, a preference-based return should generally be unused, complete, unaltered, clean, and in original condition, with included parts, inserts, accessories, and protective packaging where reasonably possible.

Opening the shipping package does not automatically make an item ineligible if it remains unused, complete, undamaged, and suitable for reasonable inspection and resale.

SECTION 03

Appearance and normal variation

Rugs and floor accents may have minor differences in color, fiber or surface texture, weave, tufting, pattern placement, edge binding, finish, dimensions, weight, or natural-material appearance. Photography, lighting, and screen settings may also affect perceived color.

If you prefer a different shape, color, size, texture, or design, you may request a return during the 30-day period; this will normally be treated as a preference-based return unless a confirmed problem is attributable to us.

SECTION 04

Return authorization and address

Do not automatically send merchandise to our registered business address. After approval, customer care will provide the correct return warehouse address and instructions.

Unauthorized packages or items sent to an address not provided by customer care may be delayed, rejected, lost, or ineligible for processing.

SECTION 05

Non-returnable items

• Customized or personalized products.
• Gift cards.
• Items clearly identified as Final Sale or non-returnable before purchase.
• Items materially altered, misused, stained, cut, contaminated, or damaged after delivery for reasons unrelated to an original product issue.
• Items returned with missing major components or in a condition preventing reasonable inspection.

Discounted or promotional items remain eligible unless clearly identified as Final Sale or non-returnable. These limitations do not remove rights that applicable law does not permit us to exclude.

SECTION 06

Damaged, defective, incorrect, or incomplete orders

Inspect the order promptly. Contact us within 7 calendar days after delivery and include the order number, description, clear photographs or video, exterior packaging, and shipping label.

After a problem attributable to us is confirmed, we will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution at no additional cost caused by that confirmed error.

SECTION 07

Return shipping costs

For change-of-mind, color, size, style, incorrect selection, or other preference-based returns, the customer is generally responsible for return shipping. Original shipping charges are generally non-refundable.

For confirmed errors attributable to us, the approved resolution will not require the customer to bear additional costs caused by that error. No restocking fee is charged for an approved return.

SECTION 08

Inspection, refund method, and timing

After an approved return reaches the designated location, it may be inspected. Once received, inspected, and approved, the eligible refund is normally initiated to the original payment method within 5–10 business days.

The bank, card issuer, or payment provider may require additional posting time. In some circumstances, customer care may approve a refund or replacement without requiring a return.

SECTION 09

Exchanges and cancellations

Exchanges depend on inventory. If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order.

Cancellation requests should be submitted as soon as possible. We will make reasonable efforts before fulfillment begins, but cancellation cannot be guaranteed after processing, packaging, shipment preparation, or dispatch. No cancellation fee applies when an order is successfully canceled before fulfillment.