Privacy Policy

YOUR INFORMATION

Privacy Policy

How Oakbriven™ collects, uses, shares, and protects personal information.

LAST UPDATED

October 10, 2026

This Privacy Policy explains how Oakbriven™, operated by Dongguan Juhu Network Technology Co., Ltd., collects, uses, discloses, and protects personal information when you visit, use, purchase from, or communicate with oakbriven.com and related services.

SECTION 01

Information we collect

  • Contact details, such as name, email, phone number, billing address, and shipping address.
  • Order and transaction details, such as products viewed or purchased, order value, returns, refunds, and transaction status.
  • Account information, preferences, and customer-service communications.
  • Device and usage information, such as IP address, browser, device identifiers, pages viewed, referring URLs, and approximate location.
  • Information submitted through forms, reviews, surveys, or other voluntary communications.
  • Payment-related information processed by Shopify and authorized payment providers. We do not directly store complete payment-card numbers.

SECTION 02

How we collect information

Information may be collected directly from you, automatically through cookies and similar technologies, from Shopify and service providers working on our behalf, and from business, marketing, fraud-prevention, analytics, fulfillment, shipping, or payment partners where permitted by law.

SECTION 03

How we use information

  • Process payments, fulfill orders, provide tracking, and manage returns or refunds.
  • Provide customer service and communicate about orders or account activity.
  • Operate, secure, troubleshoot, analyze, personalize, and improve the website and services.
  • Prevent fraud, abuse, security incidents, and unlawful activity.
  • Send marketing communications where permitted and honor opt-out choices.
  • Comply with legal, tax, accounting, regulatory, and contractual obligations.

SECTION 04

How information may be disclosed

We may disclose relevant information to Shopify; payment processors; fulfillment and shipping providers; customer-support, hosting, analytics, advertising, security, and IT providers; professional advisers; affiliates; authorities where legally required; and parties involved in a legitimate business transaction.

We do not authorize these parties to use information beyond the purposes permitted by applicable agreements, notices, or law.

SECTION 05

Cookies, advertising, and communication choices

Cookies and similar technologies may support site functionality, preferences, analytics, security, and advertising. Browser settings may allow you to block or remove cookies, but doing so can affect website functionality.

You may unsubscribe from promotional emails using the link provided in the message. We may still send non-promotional communications concerning orders, accounts, security, or policy changes.

SECTION 06

Your privacy rights

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, or information about processing, and to opt out of certain targeted advertising, sale, or sharing activities. Rights are subject to applicable law and verification.

Submit a request to service@oakbriven.com. We may request information reasonably necessary to verify identity and authority. We will not discriminate against you for exercising applicable privacy rights.

SECTION 07

Retention, security, children, and international transfers

We retain information for periods reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, and meet legal obligations. We use reasonable administrative, technical, and organizational safeguards, but no method of transmission or storage is completely secure.

The services are not directed to children, and we do not knowingly collect personal information from children under the applicable age of majority. Information may be processed in countries other than your own, subject to appropriate legal mechanisms where required.

SECTION 08

Third-party links and policy updates

Third-party websites and services have their own privacy practices. We are not responsible for their content or privacy controls. We may update this policy for operational, legal, or regulatory reasons and will post the revised version with an updated date.

CUSTOMER SUPPORT

Questions? We are here to help.

For questions about this policy, Oakbriven™ rugs, an order, payment, delivery, return, refund, or your personal information, contact our customer-care team. Customer service is available daily from 8:00 AM to 10:00 PM, and we aim to respond within 24 hours.

BUSINESS INFORMATION

Company Details

BRAND NAMEOakbriven™
LEGAL COMPANY NAMEDongguan Juhu Network Technology Co., Ltd.
OWNERZhang Chao
WEBSITEoakbriven.com
BUSINESS ADDRESSRoom 202, No. 58 Renhou Road, Shanghefang, Nancheng Subdistrict, Dongguan City, Guangdong Province
CUSTOMER SUPPORT EMAILservice@oakbriven.com
CUSTOMER SUPPORT PHONE+86 193-7499-3642
CUSTOMER SERVICE HOURS8:00 AM–10:00 PM Daily