Shipping Policy

PROCESSING2–4 business days

U.S. TRANSIT10–15 business days

SHIPPING COSTShown at checkout

SECTION 01

Order processing

After payment confirmation and any necessary verification, orders are normally prepared within 2–4 business days. During holidays, promotional events, or unusually high order volume, processing may require up to 5 business days.

Business days generally exclude Saturdays, Sundays, and applicable public holidays. Processing time and carrier transit time are separate periods.

SECTION 02

Estimated U.S. delivery

For supported United States addresses, estimated carrier transit time is generally 10–15 business days after dispatch. The estimated total delivery time includes processing plus transit.

Delivery ranges are estimates, not guaranteed arrival dates. Weather, carrier disruption, holidays, customs procedures, remote locations, and events outside our reasonable control may cause delay.

SECTION 03

Shipping charges and destinations

Available shipping methods and charges are calculated and displayed during checkout based on the destination and services available. P.O. boxes, APO/FPO addresses, and U.S. territories are supported only when an available option appears at checkout.

Oakbriven™ primarily serves the United States. If international delivery is offered, customs duties, import taxes, brokerage fees, and similar destination charges are generally the recipient's responsibility unless checkout clearly states otherwise.

SECTION 04

Fulfillment and split shipments

Orders may be fulfilled from our facilities or designated fulfillment partners according to inventory, package size, product construction, destination, and available service. The parcel's shipping origin may differ from our registered business address.

Items from one order may ship separately and receive different tracking numbers.

SECTION 05

Tracking information

After dispatch and when tracking becomes available, details are normally sent to the email address entered during checkout. A carrier may need additional time after label creation before the first movement appears.

Temporary gaps can occur while parcels move between facilities or carriers. Contact us with your order number if tracking remains inactive for an extended period or the shipment appears significantly delayed.

SECTION 06

Address accuracy and changes

Review the recipient name, street address, apartment or unit, city, state, postal code, and phone number before ordering. Contact us immediately if you discover an error.

We will make reasonable efforts to update an address before fulfillment begins, but changes cannot be guaranteed after processing or shipment preparation starts. Reasonable reshipping costs may apply when a customer-supplied incorrect, incomplete, or undeliverable address causes return or redelivery.

SECTION 07

Lost or delivered-but-not-received packages

If a shipment appears lost, contact us with the order number. We will review tracking and, when appropriate, investigate with the carrier or fulfillment provider. Confirmed losses will receive an appropriate replacement, refund, reshipment, or other reasonable solution.

If tracking shows “Delivered,” first check the mailbox, usual delivery area, entrances, household members, building reception, mailroom, neighbors, and carrier. If the parcel remains missing, contact us so the circumstances can be reviewed.

SECTION 08

Damaged, incomplete, or incorrect orders

Contact us within 7 calendar days after delivery if an order arrives damaged, defective, incomplete, incorrect, or materially different from its description. Include the order number, a description, clear photos or video, exterior packaging, and shipping label.

After a problem attributable to us is confirmed, we will provide an appropriate replacement, refund, reshipment, return, or other suitable solution without requiring you to bear additional costs caused by the confirmed error.

Minor variation in color, texture, weave, tufting, pattern placement, edge finish, dimensions, weight, or perceived tone may occur because of production tolerances, photography, lighting, and screen settings. Such minor differences are not necessarily damage or defects.