Terms and Conditions

PURCHASE TERMS

Terms and Conditions

The terms that apply when you browse, order, purchase, or communicate with Oakbriven™.

LAST UPDATED

October 10, 2026

These Terms and Conditions apply to purchases, orders, payments, delivery, returns, and related transactions made through oakbriven.com. By placing an order, you agree to these terms and the policies linked on the website.

SECTION 01

Store operator and eligibility

Oakbriven™ is operated by Dongguan Juhu Network Technology Co., Ltd. You must have legal capacity to enter into a binding transaction in your jurisdiction or use the website with the involvement of a parent or legal guardian.

SECTION 02

Product information

We aim to provide accurate descriptions, images, dimensions, materials, care information, pricing, and availability. Minor variations in rug color, texture, weave, tufting, pattern placement, edge finish, dimensions, weight, and natural-material appearance may occur.

Images are illustrative and perceived colors may vary by lighting and display settings. Product information may be corrected or updated without notice when reasonably necessary.

SECTION 03

Orders and acceptance

Submitting an order is an offer to purchase. An automated confirmation acknowledges receipt but does not always constitute final acceptance. We may reject, limit, hold, or cancel an order for payment failure, suspected fraud, inaccurate information, inventory error, pricing error, delivery restriction, unlawful activity, or other legitimate reasons.

If a paid order is canceled by us, the applicable amount will be refunded to the original payment method.

SECTION 04

Prices, payment, taxes, and promotions

Prices, currency, shipping, discounts, and applicable taxes are displayed before order submission. Payment must be authorized using an available method. Banks and payment providers may apply separate conversion or transaction fees.

Promotional codes are subject to their stated conditions, validity period, eligibility, and exclusions. Unless expressly permitted, promotions cannot be combined, exchanged for cash, or applied retroactively.

SECTION 05

Shipping and delivery

Processing and delivery estimates are not guaranteed dates. Risk and responsibility are handled according to applicable law and our Shipping Policy. Customers are responsible for supplying complete and accurate delivery details and for reviewing tracking and delivery information.

SECTION 06

Returns, refunds, and cancellations

Returns, exchanges, refunds, damaged-order claims, and cancellations are governed by our Return & Refund Policy. The policy forms part of these Terms and Conditions and does not restrict non-waivable consumer rights.

SECTION 07

Acceptable conduct

You may not use the store for unlawful, fraudulent, abusive, deceptive, infringing, or security-compromising activity; submit false information; interfere with website operation; introduce malicious code; scrape or exploit content without authorization; or attempt unauthorized access.

SECTION 08

Intellectual property

The Oakbriven™ name, branding, website design, original text, graphics, photographs, product presentation, and other protected content belong to us or our licensors. Personal, non-commercial browsing is permitted. Reproduction, distribution, modification, sale, or commercial exploitation requires prior written authorization unless allowed by law.

SECTION 09

Disclaimers and limitation

To the fullest extent permitted by law, services are provided on an “as available” basis. We do not guarantee uninterrupted or error-free access. Nothing in these terms excludes liability or consumer remedies that cannot lawfully be excluded.

Where limitation is permitted, we are not responsible for indirect, incidental, special, or consequential loss arising from website use or a transaction beyond the extent reasonably foreseeable and legally attributable to us.

SECTION 10

Governing principles and changes

These terms are governed by applicable law, without depriving consumers of mandatory protections in their place of residence. If a provision is unenforceable, the remaining provisions continue. We may update these terms for legal, operational, or service changes; revised terms apply from publication unless otherwise required.

CUSTOMER SUPPORT

Questions? We are here to help.

For questions about this policy, Oakbriven™ rugs, an order, payment, delivery, return, refund, or your personal information, contact our customer-care team. Customer service is available daily from 8:00 AM to 10:00 PM, and we aim to respond within 24 hours.

BUSINESS INFORMATION

Company Details

BRAND NAMEOakbriven™
LEGAL COMPANY NAMEDongguan Juhu Network Technology Co., Ltd.
OWNERZhang Chao
WEBSITEoakbriven.com
BUSINESS ADDRESSRoom 202, No. 58 Renhou Road, Shanghefang, Nancheng Subdistrict, Dongguan City, Guangdong Province
CUSTOMER SUPPORT EMAILservice@oakbriven.com
CUSTOMER SUPPORT PHONE+86 193-7499-3642
CUSTOMER SERVICE HOURS8:00 AM–10:00 PM Daily