PURCHASE TERMS
Terms and Conditions
The terms that apply when you browse, order, purchase, or communicate with Oakbriven™.
LAST UPDATED
October 10, 2026
These Terms and Conditions apply to purchases, orders, payments, delivery, returns, and related transactions made through oakbriven.com. By placing an order, you agree to these terms and the policies linked on the website.
SECTION 01
Store operator and eligibility
Oakbriven™ is operated by Dongguan Juhu Network Technology Co., Ltd. You must have legal capacity to enter into a binding transaction in your jurisdiction or use the website with the involvement of a parent or legal guardian.
SECTION 02
Product information
We aim to provide accurate descriptions, images, dimensions, materials, care information, pricing, and availability. Minor variations in rug color, texture, weave, tufting, pattern placement, edge finish, dimensions, weight, and natural-material appearance may occur.
Images are illustrative and perceived colors may vary by lighting and display settings. Product information may be corrected or updated without notice when reasonably necessary.
SECTION 03
Orders and acceptance
Submitting an order is an offer to purchase. An automated confirmation acknowledges receipt but does not always constitute final acceptance. We may reject, limit, hold, or cancel an order for payment failure, suspected fraud, inaccurate information, inventory error, pricing error, delivery restriction, unlawful activity, or other legitimate reasons.
If a paid order is canceled by us, the applicable amount will be refunded to the original payment method.
SECTION 04
Prices, payment, taxes, and promotions
Prices, currency, shipping, discounts, and applicable taxes are displayed before order submission. Payment must be authorized using an available method. Banks and payment providers may apply separate conversion or transaction fees.
Promotional codes are subject to their stated conditions, validity period, eligibility, and exclusions. Unless expressly permitted, promotions cannot be combined, exchanged for cash, or applied retroactively.
SECTION 05
Shipping and delivery
Processing and delivery estimates are not guaranteed dates. Risk and responsibility are handled according to applicable law and our Shipping Policy. Customers are responsible for supplying complete and accurate delivery details and for reviewing tracking and delivery information.
SECTION 06
Returns, refunds, and cancellations
Returns, exchanges, refunds, damaged-order claims, and cancellations are governed by our Return & Refund Policy. The policy forms part of these Terms and Conditions and does not restrict non-waivable consumer rights.
SECTION 07
Acceptable conduct
You may not use the store for unlawful, fraudulent, abusive, deceptive, infringing, or security-compromising activity; submit false information; interfere with website operation; introduce malicious code; scrape or exploit content without authorization; or attempt unauthorized access.
SECTION 08
Intellectual property
The Oakbriven™ name, branding, website design, original text, graphics, photographs, product presentation, and other protected content belong to us or our licensors. Personal, non-commercial browsing is permitted. Reproduction, distribution, modification, sale, or commercial exploitation requires prior written authorization unless allowed by law.
SECTION 09
Disclaimers and limitation
To the fullest extent permitted by law, services are provided on an “as available” basis. We do not guarantee uninterrupted or error-free access. Nothing in these terms excludes liability or consumer remedies that cannot lawfully be excluded.
Where limitation is permitted, we are not responsible for indirect, incidental, special, or consequential loss arising from website use or a transaction beyond the extent reasonably foreseeable and legally attributable to us.
SECTION 10
Governing principles and changes
These terms are governed by applicable law, without depriving consumers of mandatory protections in their place of residence. If a provision is unenforceable, the remaining provisions continue. We may update these terms for legal, operational, or service changes; revised terms apply from publication unless otherwise required.
CUSTOMER SUPPORT
Questions? We are here to help.
For questions about this policy, Oakbriven™ rugs, an order, payment, delivery, return, refund, or your personal information, contact our customer-care team. Customer service is available daily from 8:00 AM to 10:00 PM, and we aim to respond within 24 hours.
BUSINESS INFORMATION